Base Load Capacity SLA¶
Base load capacity carries an uptime commitment of 99% per GPU node, backed by the credit schedule below: up to a 100% credit of a node's charges for the measurement period.
A base load block is the committed product: a fixed block of GPU nodes, yours alone for a fixed term at a fixed rate. No bidding and no preemption. It bills for the full term whether used or not. Demand you declare beyond the block competes in the market as ordinary preemptible burst capacity.
Scope¶
The commitment and its credits apply to base load capacity only: GPU nodes inside a block, for the block's term. Two products are explicitly outside it:
- Preemptible burst capacity — everything on Burst capacity, including nodes an account holds beyond its base load block. No uptime credit schedule attaches: a node that fails stops billing at the failure, and a protected cluster is owed a replacement node, but uptime credits are a base load term.
- Legacy long-term reservations — capacity sold under earlier long-term agreements is governed by those agreements, not by this page.
Uptime measurement¶
Uptime is measured for the base load block, in full-minute increments, over the shorter of a calendar month or the block's term — month by month for a longer term, the whole term for a shorter one. The block's uptime is the share of the block's node-minutes during which a usable GPU node was serving the block; a block of eight nodes with one node missing for an hour has lost one node-hour of its eight.
Downtime runs from the moment a node fails until a replacement GPU node is made available to the block: time spent provisioning the replacement counts against uptime, not just the failure itself. The credit tier below is set by the block's uptime and applies to the block's base load charges for the period; a per-node breakdown is available from your account team on request.
Credit schedule¶
A node whose uptime falls below the commitment earns a credit against that node's base load charges for the measurement period:
| Uptime per GPU node | Credit |
|---|---|
| ≥ 99.0% | none — the commitment is met |
| 95.0% – < 99.0% | 10% |
| 90.0% – < 95.0% | 25% |
| 85.0% – < 90.0% | 50% |
| < 85.0% | 100% |
A node below 85% uptime is fully credited — the period costs nothing for that node.